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FAQ

General questions:

Q: What is Hyaldirect.com?

A: Hyaldirect.com Is the leader in the cosmetic injection industry. We sell only top quality brands and products.

 

Q: How do I contact you?

A: You can contact us by phone, email or leave us a message through our contact form.

 

Placing an order:

Q: Can anyone place an order?

A: No, we accept orders only from licensed physicians.

 

Q: Why do you ask me for my telephone number?

A: We need your number for several reasons: 1. we are verifying every order by phone 2. our managers will contact you in case of any problems. That way we can assure best service.

 

Q: Can I order by phone?

A: Yes, just give us a call: +49 (0)89-92861875

 

Q: Are there any quantity limitation per order? 

A: No, but if you are placing a big order give us a call and we will assist you.

 

Payments:

Q: What payment methods do you accept?

A: You can pay us with: Credit Card and Bank Wire

 

Q: Do you charge me any hidden fees?

A: No! Our prices and fees are displayed on the checkout page. What you see is what you pay.

 

Shipping:

Q: How fast will I get my order?

A: Usually it takes 3–4 business days within the EU, and 4–6 business days outside the EU for your package to arrive.

 

Q: Can I track my order?

A: Yes, we will provide you a tracking code by email as soon as the package leaves our warehouse.

 

Q: If I'm not home, will my package get lost?

A: No! you will be able to collect your package from your local postoffice.

 

Website:

Q: Your website is not working, what should I do?

A: Usually technical problems are temporary and will be solved within few minutes, but if you having hard time placing your order, give us a call: +49 (0)89-92861875 

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